ITU F.472:1997

ITU F.472:1997 Service And Operational Requirements Of The Voice-mail Store-and-forward Service Covers the general principles and basic operational requirements of the voice-mail store-and-forward services given by service providers by means of computer-controlled voice-mail systems and Voice-ma

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Table of Contents

1Scope
2References
3Abbreviations
3.1Conventions
4Definitions
5Introduction
5.1InteractionbetweentheVMSanditsdirect
user
5.2InteractionbetweenaVoiceSFUandits
directuser(i.e.VMS)
5.3InteractionbetweenVoiceSFUs
5.4InteractionbetweenaVoiceSFUanddirect
usersofotherservices
6Servicedescription
6.1Technicalrequirements
6.2Accountingandsettlement
6.3Operationalaspects
6.4Interworking
6.5Messagesubmission
6.6Accesstotheservice
6.7Serviceinterconnection
7Serviceelements
7.1Voicemessageformatserviceelements
7.1.1Messagedeferralservices
7.1.2Voicemessageidentification
7.2ClassificationofVMandSserviceelements
7.2.1Accessmanagement
7.2.2Messagerecipient
7.2.3Classesofmessagedelivery
7.2.4Voice-mailnotifications
7.2.5Voicemessageencodingconversion
8Accessprocedures
9Messagedeliveryprocedures
9.1Automaticcallretry
9.2Callrecords
9.3Recoveryfrominterruptedmessagedelivery
10Qualityofservice
10.1Messagelossorfailure
10.2Qualityofservicetargets
10.3Storagecapacity
10.4Publicnetworkcircuits
10.4.1Provision
10.4.2Performance
10.5Durationoftheservice
10.6Inquiriesandcomplaints
AnnexAFormatelementofservicedefinitions

Abstract

Covers the general principles and basic operational requirements of the voice-mail store-and-forward services given by service providers by means of computer-controlled voice-mail systems and Voice-mail Store-and-Forward Units (Voice SFU). Defines minimum service requirements for permitting international extension of the service, which is achieved by interconnecting one or more other Voice SFUs, across national boundaries by means of automated transit facilities for delivering and transferring voice-mail messages.

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