ARMA TR-21:2012
ARMA TR-21:2012 Using Social Media In Organizations Involves governance, infrastructure/technology, processes and controls, change management, training, and audit/evaluation.
Table of Contents
ForewordAcknowledgments
1Scope
2Purpose
3Definitions
4SocialMediaGovernance
5LawsandRegulations
6TechnologyandInfrastructure
7RiskManagementandBehavioralNorms
8SocialMediaPolicyinOrganizations
9RecordkeepingControls
10ChangeManagement
11Training
12AuditandEvaluation
AppendixA:PolicyDevelopmentWorkflow
Bibliography
AboutARMAInternational