Table of Contents
Foreword
1Scope
1.1General
2Normativereferences
3Termsanddefinitions
4Qualitymanagementsystemguidelines
4.1Managingsystemsguidelines
4.2Generaldocumentationrequirements
4.3Useofqualitymanagementprinciples
5Managementresponsibility
5.1Generalrequirements
5.2Needsandexpectationsofinterestedparties
5.3Qualitypolicy
5.4Planning
5.5Administration
5.6Managementreview
6Resourcemanagement
6.1Generalguidance
6.2People
6.3Infrastructure
6.4Workenvironment
6.5Information
6.6Suppliersandpartnerships
6.7Naturalresources
6.8Finance
7Productrealization
7.1Generalguidance
7.2Processesrelatedtointerestedparties
7.3Designand/ordevelopment
7.4Purchasing
7.5Productionandserviceoperations
7.6Controlofmeasuringandmonitoringdevices
8Measurement,analysisandimprovement
8.1Generalguidance
8.2Measurementandmonitoring
8.3Controlofnon-conformance
8.4Analysisofdataforimprovement
8.5Improvement
AnnexA(informative)Guidelinesforself-assessment
A.1Introduction
A.2Performancematuritylevels
A.3Self-assessmentquestions Abstract
Describes quality system requirements where an education organization needs to establish confidence in its ability to design, develop, deliver instruction, evaluate students, support research, provide public service, and maintain its support services to fulfill education requirements, satisfy customers, and meet expectations of interested parties.
