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ITU E.480:2006

ITU E.480:2006 Framework For Service Management Operational Requirements - Service Management Provides a definition of service management and provides a framework for further analysis of the operational activities associated with service management.

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Table of Contents

1Scope
2References
3Definitions
4Abbreviations
5Conventions
6Operationalresourceandservicemanagement
6.1Resourcemanagement
6.2Servicemanagement
6.3Servicesandnetworkoperationsmodel
7Conceptofservicemanagement
7.1Servicedevelopmentmanagement
7.2Servicemanagementoperations
7.3Customerservicemanagementandoperations
8Conclusion

Abstract

Provides a definition of service management and provides a framework for further analysis of the operational activities associated with service management.

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